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Making a complaint
Introduction
Advocacy Support
Ways to Complain
Introduction
Making a complaint is an important way of improving the quality
of services.
You have a right to make a complaint if you are not happy with
the quality of service you receive, and the person you complain
against has an obligation to take your concerns seriously and work
towards improving the service.
It may be helpful for you to have an acknowledgement of what
happened as well as an explanation and an apology. You may also
find it helpful to hear what steps the provider will take to
improve his or her service for the benefits of others.
Thus, making a complaint may help many people and may also lead
to an overall improved service.
Therefore, you do not need to worry about repercussions of
making a complaint. If you are concerned that the person or
provider you want to complain about may trouble you later on,
please feel free to call a local advocate who will
provide you free, independent, and confidential service and support
with your concerns. See the advocacy support section below for more
details.
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Advocacy
Support
To find a local advocate in your area or to get more information
on advocacy services, please click here.
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Ways to
Complain
There are a number of accessible ways to make a complaint.
You can call us to make a verbal complaint, or you can use our
online complaint form, or you can even post, fax, or email your
complaints to us.
For more information on ways of making a complaint, please click
here.