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Making a complaint
Ways to Complain
Making a complaint is an important way of improving the quality
You have a right to make a complaint if you are not happy with
the quality of service you receive, and the person you complain
against has an obligation to take your concerns seriously and work
towards improving the service.
It may be helpful for you to have an acknowledgement of what
happened as well as an explanation and an apology. You may also
find it helpful to hear what steps the provider will take to
improve his or her service for the benefits of others.
Thus, making a complaint may help many people and may also lead
to an overall improved service.
Therefore, you do not need to worry about repercussions of
making a complaint. If you are concerned that the person or
provider you want to complain about may trouble you later on,
please feel free to call a local advocate who will provide you
free, independent, and confidential service and support with your
concerns. See the advocacy support section below for more
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advocate in your area or get more information on
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There are a number of accessible ways to make a complaint.
You can call us to make a verbal complaint, or you can use our
complaint form, or you can post, fax, or email your complaint
If you would like to send your complaint in writing,
you may use on of the following complaint forms if you wish.
Read more about ways of making a complaint.