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Self-advocacy: "Do it yourself" trouble-shooting and
If you are not satisfied with a health or disability service,
you may be able to resolve the problem yourself by taking the
following steps …
1 Know your issues
Make sure you are clear about what your issues are.
Write a list. (This can be very helpful if you are feeling angry,
upset or distressed by what has happened.) Talk the issues over
with a friend you respect.
2 Identify a solution
Ask yourself: "What do I need to put it right?"
3 Find the next step
How have I resolved such
What options do I have?
4 Identify any support you need
What support do I need as I go about resolving
this? Do I want whanau, family or friends to support me?
5 Communicate your issue
Write the service provider a letter of complaint which you can
post, fax or email to them, OR
telephone them and ask to meet with the person/staff members who
upset you, and the complaints officer (if there is one) or someone
else from the service to discuss the complaint.
6 Have a meeting
A face-to-face meeting (kanohi a kanohi) is an
effective way of raising your issues and resolving
In the meeting you can:
- tell your story
- listen to their explanations
- agree on what will put matters right (this might include
discussing changes to the service so what happened to you does not
happen again to you or to someone else)
- accept their apologies (if this is appropriate)
- agree on "Where to from here?"
Don't know where to start? Need some
Call a Health and Disability
Advocate to assist you: Free-phone 0800 555
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