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"Resolution, protection, learning"
One of the objectives of the Health
and Disability Commissioner Act is to "secure the fair, simple,
speedy and efficient resolution of complaints".
The earlier a complaint is raised
and addressed, the greater the chance of achieving this objective
and a good resolution.
For this reason, it is important in
the first instance to consider complaining directly to the
provider, or seeking the assistance of a Health and Disability
Consumer Advocate to resolve your complaint.
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