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Commissioner's Decisions

 

 

"Resolution, protection, learning"

One of the objectives of the Health and Disability Commissioner Act is to "secure the fair, simple, speedy and efficient resolution of complaints".

The earlier a complaint is raised and addressed, the greater the chance of achieving this objective and a good resolution.

For this reason, it is important in the first instance to consider complaining directly to the provider, or seeking the assistance of a Health and Disability Consumer Advocate to resolve your complaint.