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Rehabilitation Conference

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Queenstown, 22 July 2009

Nga mihi mahana, ki a koutou katoa

Warm greetings to you all, especially to our Australian visitors.

It is an honour to open this combined conference of the Australasian Faculty of Rehabilitation Medicine, the National Institute of Rehabilitation Research, and the New Zealand Rehabilitation Association.

I love your Conference theme -

"Working together across the lifespan - an interdisciplinary approach to rehabilitation".  I was captivated by the wonderfully evocative conference photograph of a man with outstretched arms, standing on a boulder by the sea, embracing the sun bursting  through the clouds. Notice how his hands are open, with his palms facing upwards.

It's hard to work together with closed fists … Yet metaphorically that is what we sometimes see in the health sector, when providers from different specialties work in isolated fiefdoms. It's interesting that we use the term "handover" when care is passed from one team to another in hospital - yet all too often we see incomplete handover of information leading to a breakdown in communication and care. And we see the same thing when patients are transferred to community providers.

To my knowledge, New Zealand is the only country in the world that has a legislated Code of Patients' Rights that specifically includes the legal right "to co-operation among providers to ensure quality and continuity of services". You'll find it in right 4(5) of the New Zealand Code. It's one of the areas where care most often breaks down, leaving patients to fall through the cracks. So it's very encouraging to see the emphasis on an interdisciplinary approach to rehabilitation that runs through so many of the conference sessions over the next three days.

It's also good to see so many presentations focusing on the needs of the individual patient. Last night, in the light rain, I walked back from town with one of you, a fellow in spinal rehabilitation from India, currently working in Australia. I asked what's the main determinant of successful outcomes in spinal rehabilitation? The patient, came the swift reply.

All the technically superb, well co-ordinated rehabilitation services in the world will fail if the patient is not fully engaged in their own recovery.

Over the years, I have always been fascinated by the insights of patients who have written accounts of their rehabilitation - in particular when doctors have learnt what it is like to be a patient. Many of you will have read the fascinating book by neurologist Oliver Sacks, "A Leg to Stand On". Sacks, recovering from a devastating injury to his left leg - a rupture of the main tendon - writes of his alienation and despair. He turns to the scriptures when he can see no reason to hope: "Thou, who hast shewed me great and sore troubles, shalt quicken me again, and shall bring me up from the depths of the earth". Sacks writes of the "quickening" of his limb, the turning point when he "remembers" how to walk, and of the return of function and sensation with the help of music.

Australian surgeon and rehabilitation specialist Tony Moore recounts his personal journey of recovery after a horrific motor vehicle accident in his 1991 book, "Cry of the Damaged Man". Temporarily disabled and emotionally devastated, Moore records how he learned "many things about illness which no amount of abstract sympathy could have achieved and no textbook ever mentioned". He writes: "Technology now ensures physical recovery for many who would have died. But having survived severe damage, where is the therapeutic equivalent of intensive care units for the emotional wounds which can leech themselves into a lacerated body'. … Have we understood that the spirit must accompany and assist this retrieval?" [p.142]

American bioethicist Bruce Jennings entitles his 2006 essay on traumatic brain injury and the goals of care, "The Ordeal of Re-minding". He states that the real tragedy of TBI occurs if we allow the physical damage to objectify the person, reducing them to their impaired body and altered behaviour.

I salute all of you here today for choosing to research and practise in such challenging fields. One of the great things about conferences is the opportunity to refresh oneself, to get new ideas, to reconnect with professional colleagues and meet new ones. You have a rich menu of presentations over the next few days. Reading the abstracts, some of what you will learn will be sobering. In New Zealand and Australia inadequate resourcing of rehabilitation facilities means that we lag behind some other countries. In 2003, John Gommans and colleagues reported in the New Zealand Medical Journal that only one of 48 hospitals in New Zealand have a dedicated inpatient stroke rehabilitation facility. They concluded that most New Zealanders do not have access to stroke-specific, organized, inpatient stroke rehabilitation.

But you will also learn about exciting new initiatives, such as ACC's early intervention service for TBI clients in the Auckland area, with stunning results, described as a "phenomenal shift".

This morning, we will hear the results of the inaugural AROC report on benchmarking rehabilitation outcomes in New Zealand. I am greatly heartened by this development of a standardized set of benchmarked data, starting with 10 of 35 rehabilitation units in New Zealand. Health and disability services in Australia and New Zealand are awash with data, but there is a woeful lack of meaningful benchmarked data available to services, funders and policymakers - and ultimately to the public. I regard collection and publication of good quality comparative data as critical to improvement in the quality of rehabilitation services.

Let me draw these opening remarks to a close. I am keen to hear Harry McNaughton deliver the George Burniston Oration. Six days ago I had the privilege of delivering the Kirby Oration (in honour of Australian Judge Michael Kirby) on "Regulating for Compassion?", to the first conference of the new Australasian Association of Bioethics and Health Law. My talk on that occasion explored the yearning for compassion in health care - but I queried whether we can legislate for the gift of compassionate care, which must come from the heart of the practitioner.

Doctor and anthropologist Cecil Helman, in his book "Suburban Shaman, Tales from Medicine's Frontline", writes of the strange paradox at play in modern society. We "pay lip service to individualism while at the same time reducing individuals themselves to standardised, impersonal … entities".

We need to avoid this trap. In the words of the 12th Century Jewish philosopher physician Maimonides, "May I never forget that the patient is a fellow creature in pain. May I never consider him merely a vessel for disease".

I wish you well for your conference.

Kia ora tatou katoa.

Ron Paterson
Health and Disability Commissioner

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