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How to make an order
As a provider, you're required to inform consumers of their
rights under the Code of Rights. We provide a range of publications
that you may choose to purchase instead of producing your own
You can order these resources here online by browsing and
selecting what you want, or download a
printable order form (PDF, 100Kb) to send by mail or
With the exception of posters and DVDs, these publications are
FREE for consumers.
A guide to your order
You can use the following information to help you decide which
items are most appropriate for your service.
Code of Health and Disability Services Consumers'
This leaflet contains the full Code of Rights regulation and suits
consumers or providers who want a copy of the regulation as a
precise specification of rights and obligations.
Learning from Complaints
This leaflet lists the rights of consumers when receiving health
and disability services. It explains how consumers can make a
complaint if they are unhappy with the service they have received,
and why making a complaint is an important way of improving quality
Note: The above leaflets contain sufficient information to
inform consumers of their rights.
These simply list the rights in the Code, without any explanation,
and are designed as a quick reference guide only.
Scenarios illustrating rights and advocacy services. Duration
Posters - A2/A3
All posters list the ten rights and provide a brief explanation of
each right. They are intended primarily to highlight the existence
of rights and indicate that the rights apply when using your
service. Note that the text at the bottom of the "Your Rights"
posters states that a copy of the Code is available from the
provider. If you are developing your own display material to inform
consumers of rights, a similar statement to this should be
If you would like information on the advocacy service
or you would like your local advocates to deliver a presentation,
please call 0800 555 050.
Health and disability service providers are charged
for the publications available from the Commissioner. With the
exception of posters and DVDs, individual consumers are not charged
for publications, unless they also operate as providers.
The Health and Disability Commissioner gives permission for
all leaflets to be photocopied or incorporated into an existing
publication if this is a more economical option.