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Complaints Administrator

  • Full-time, permanent position
  • Central Auckland location

The Health and Disability Commissioner promotes and protects the rights of health and disability services consumers, and facilitates the fair and efficient resolution of complaints relating to infringements of those rights.

The role of the Complaints Administrator is to provide administrative support to the Complaints Assessment Team in the Auckland office and work on the Commissioner's 0800 Helpline as the first point of contact for callers. This role offers a varied range of work in a supportive working environment.

To be successful in this role, you will need:

  • Excellent inter-personal and communication skills with a recognised ability to communicate with people from a wide cross-section of the community.
  • A calm and professional approach with a sensitive telephone manner.
  • To have proven ability to identify and solve basic problems over the telephone, and use initiative when required.
  • To demonstrate the ability to use IT systems and Microsoft packages.
  • Excellent organisational skills and the ability to meet deadlines.
  • To be willing to help out and provide support when necessary.

All applicants must complete an HDC application form to be considered.

Please download the application form (Docx 88kb) and the position description (Pdf 104kb).

Applications for this role close on Monday 11 September 2017 at 5pm.

Please send your completed application form and CV to: HR Advisor, Office of the Health and Disability Commissioner, PO Box 1791, Auckland 1140 or by email to

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