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Enquiries Line Administrator, Complaints Assessment Team

  • Full-time, permanent position
  • Central Auckland location
  • Experience in front-line position or helpline environment a plus

The purpose of the Health and Disability Commissioner is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

The principal role of the Enquiries Line Administrator is answering telephone enquiries on the front-line of the 0800 Helpline in addition to providing support to the Complaints Assessment Team.

This diverse role requires:

  • A calm and professional approach with a sensitive telephone manner.
  • A proven ability to work under pressure and meet deadlines.
  • Highly developed oral and written skills and a demonstrated focus on quality.
  • A sound understanding of the NZ Health and Disability sector and consumer rights issues, and the needs of health and disability consumers.
  • Demonstrated ability to use information technology, including databases and the Microsoft Office Suite.

A relevant tertiary qualification is desirable.

Applications for this role close on 31 July 2017, and all applicants must complete an HDC application form (Docx 88kb) to be considered.

Download the position description. (PDf 96kb)

Please send your completed application form and CV to: HR Advisor, Office of the Health and Disability Commissioner, PO Box 1791, Auckland 1140 or by email to recruitment@hdc.org.nz.  

Enquiries Line Administrator, Complaints Assessment Team 
  Full-time, permanent position
  Central Auckland location
  Experience in front-line position or helpline environment a plus
The purpose of the Health and Disability Commissioner is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
The principal role of the Enquiries Line Administrator is answering telephone enquiries on the front-line of the 0800 Helpline in addition to providing support to the Complaints Assessment Team.
This diverse role requires:
  A calm and professional approach with a sensitive telephone manner.
  A proven ability to work under pressure and meet deadlines.
  Highly developed oral and written skills and a demonstrated focus on quality.
  A sound understanding of the NZ Health and Disability sector and consumer rights issues, and the needs of health and disability consumers.
  Demonstrated ability to use information technology, including databases and the Microsoft Office Suite.
A relevant tertiary qualification is desirable.
Applications for this role close on 31 July 201, and all applicants must complete an HDC application form to be considered.
Download the position description.
Please send your completed application form and CV to: HR Advisor, Office of the Health and Disability Commissioner, PO Box 1791, Auckland 1140 or by email to recruitment@hdc.org.nz.  

 

 

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