If you have concerns about the care you or others have experienced with a mental health and addiction service, you can contact the Nationwide Health and Disability Advocacy Service or make a complaint to HDC.
If it’s an emergency or you need to talk to someone, details of helplines and e-support is available.
Monitoring and Advocacy
A new commission was established in February 2021 to take on monitoring and advocacy for improvements to mental health and addiction services. The function of the previous Mental Health Commissioner at HDC was passed to the Mental Health and Wellbeing Commission.
You can find out more about the commission on their website Te Hiringa Mahara | Mental Health and Wellbeing Commission.
HDC continues to look at complaints relating to mental health and addiction services, and advocate for improvements.
If you have concerns about the care you or others have experienced at a mental health and addiction service should still contact Nationwide Health and Disability Advocacy Service or make a complaint to HDC.
The Mental Health and Wellbeing Commission performs a broad role in transforming Aotearoa New Zealand’s approach to mental health and wellbeing. It provides system-level oversight of mental health and wellbeing and holds the Government of the day and other decision makers to account for the mental health and wellbeing of people in Aotearoa New Zealand.
HDC works closely with the Mental Health and Wellbeing Commission and the Ministry of Health on issues relating to mental health and addiction.