The dashboards below contain a summary of the trends in complaints received by HDC between 1 July and 31 December 2023 about services provided by Health New Zealand | Te Whatu Ora districts.
It should be noted that a district’s number and rate of complaints can vary considerably from one six-month period to the next. Therefore, care should be taken before drawing conclusions based on one six-month period. Further, for smaller districts, a very small absolute increase or decrease in the number of complaints received can dramatically affect the rate of complaints. Accordingly, much of the value in this data lies in how it changes over time, as such analysis allows trends to emerge that may point to areas that require further attention.
It is also important to note that the number of complaints received by HDC is not always a good representation of the quality of care provided and can be impacted by several factors (eg, features of the services provided by a particular district/region). In addition, complaints received within a single six-month period will sometimes relate to care provided within quite a different period. From time to time, some districts may also be the subject of several complaints from a single complainant within one reporting period. This is important context when districts consider their own complaint patterns.